Questions, answered

Three things. We place Philippines-based virtual assistants with US businesses, we place virtual medical assistants with healthcare practices, and we set up and run the CareIQ Assist CRM. Most clients start with one and add the others later.

Insurance agents, financial services agencies, healthcare providers, and growing businesses that need better systems and dependable remote talent. If you are spending your evenings on admin instead of clients, that is the problem we solve.

No. CareIQ Assist is an intermediary. We source, train, and place the virtual professional, and you work with them directly. You are not their employer of record and you take on no payroll, benefits, or office costs.

Our professionals hold professional degrees, speak excellent English, and are trained on insurance and healthcare workflows before they reach you. You get that at a fraction of a US hire, without the payroll, the benefits, or the office.

Application processing and data entry, quoting and carrier comparisons, CRM and client follow-ups, appointment scheduling, email and inbox management, document preparation and uploads, Microsoft Word, Excel and PowerPoint, client onboarding support, and social media and post-office admin.

Rates start at $7.00 per hour. Part-time is a minimum of 25 hours a week, full-time is a minimum of 40. No payroll, no benefits, no office cost.

A full-time VA starts at as low as $1,120 a month, which is where clients typically save $5,000 or more every single month compared with a local hire.

No, and this is deliberate. Your VA is trained on your products and workflows so they can support you well, but they do not give insurance, financial, or medical advice to your clients. Licensed work stays with you.

Four areas. Virtual medical reception, which covers appointment scheduling, HIPAA-compliant call handling, real-time message routing, patient intake and registration, and voicemail and inbox management. Administrative and patient coordination, covering referrals, patient data, medication refills, and medical records retrieval. Medical scribing and transcription, including live scribing, transcription, EHR data entry, and documentation review. And insurance and billing support, covering patient billing, pre-authorizations, insurance verification, and Medicare Advantage support.

Rates start at $10.00 per hour. Part-time is a minimum of 25 hours a week, full-time a minimum of 40. No payroll, no benefits, no office cost.

Different people. Virtual medical assistants are medical professionals with clinical training, working in patient-facing and documentation workflows where a mistake has real consequences.

No. Your VMA supports your practice with administrative, coordination, documentation, and billing work. They do not diagnose, they do not give medical advice, and they do not practise medicine. Clinical judgement stays with your licensed staff.

One connected platform instead of six disconnected tools. CRM and pipeline management, workflow automations, two-way SMS and email marketing, booking calendar, forms and surveys, website builder and funnels, call tracking, reputation management, analytics dashboards, a central multi-channel inbox, and mobile app integration. Setup support is included.

$199 a month for the CRM and all features. $299 a month if you want the AI chatbot and voice agent. Both have a one-time $1,000 setup fee. Unlimited users on either plan.

Really. Both plans. Add your whole team without the price changing, which is unusual and is one of the main reasons agencies move over.

No. They work well together and many clients do both, but the CRM stands alone and so does the VA.